Commonwealth Home Support Program (CHSP)
Stay Independent with the Commonwealth Home Support Program (CHSP)
The Commonwealth Home Support Program (CHSP) is an Australian Government initiative that provides entry-level support for older people who need help with everyday tasks to remain living independently and safely at home. CHSP focuses on working with you, not doing things for you, so you can maintain your independence and wellbeing.
Contact Us Today or Call 1300 901 790
Why is CHSP Important?
Most people want to stay at home for as long as possible as they age. CHSP helps make this possible by:
- Supporting independence and safety at home
- Delaying or avoiding high-level care such as residential aged care
- Keeping people socially active and connected to their community
Who is Eligible?
You may be eligible if you:
- Are 65 years or older (or 50 years or older if you are Aboriginal or Torres Strait Islander)
- Live at home and need help with everyday tasks
- In some cases, are 50+ and homeless or at risk of homelessness
Eligibility is assessed through My Aged Care. From 1 November 2025, all CHSP clients must be registered with My Aged Care and have an assessment under the new Aged Care Act 2024.
Services We Provide Under CHSP
CHSP offers a wide range of services, including:
- Domestic Assistance: Cleaning, laundry, and shopping by list
- Personal Care: Bathing, grooming, and dressing support
- Meals: Meals on Wheels
- Transport: Travel to and from appointments and social activities
- Social Support: Connection to activities in the community, companionship and group activities.
- Respite Care: Short breaks for carers
- Home and Garden Maintenance: Light gardening and minor home maintenance
How to Access CHSP Services
- Apply for an assessment via https://www.myagedcare.gov.au or call 1800 200 422
- Complete an in-home assessment
- Choose your preferred provider like Belong at Home and start receiving services
Costs & Contributions
CHSP is government-subsidised, making services affordable.
- View our Contribution Rates (Fee Schedule) here,
CHSP – Cancelling Services
If you need to cancel a scheduled service, please provide as much notice as possible so that we can update your service records and notify your care workers. Cancellations can be advised to Belong at Home by:
- Calling the Belong at Home office on 1300 901 790
- Calling your local office
- Bridgetown – 9761 1855
- Bunbury – 9720 5100
- Busselton – 9754 4716
- Collie – 9734 5353
- Donnybrook – 9731 1823
- Margaret River – 9757 2333
Late Cancellations and No Shows
Late cancellations and no shows are defined as:
- a service cancelled with less than 2 full business days’ notice (48 hours Monday to Friday excluding public holidays)
- not being at home or at the agreed location for a scheduled service
Late cancellations and no shows will be charged as though the service was delivered:
- your Support at Home budget will be charged for the full cost of the service, including:
- the government portion of the service that we will claim
- your client contribution that we will invoice
Exceptions for Reasonable Grounds
Late cancellations and no shows with reasonable grounds may be assessed on a case-by-case basis. Examples of reasonable grounds could include:
- Unplanned hospitalisation
- A health incident
- Unexpected changes to informal support arrangements
Where reasonable grounds have been demonstrated, you won’t be charged for the late cancellation or no show.
Ready to Belong?
Choosing Belong at Home means choosing peace of mind, dignity, and genuine care. We’re here to make life easier, safer, and happier for you and your family.