FAQs: Fees & Pricing

If you’ve been assessed by My Aged Care and approved for aged care services, the Australian Government will subsidise most of the cost. What you pay depends on:

• Your level of support – based on your My Aged Care assessment.
• Your income – for Support at Home, Centrelink will complete an income assessment to determine any contribution.

In most cases, the government covers the majority of the cost, and you’ll pay a contribution towards your services.

If paying your contribution causes financial difficulty, you can apply for a hardship provision. This allows for a reduction or waiver of fees in special circumstances, ensuring you can still access the care you need.

To apply for hardship assistance:

• Call My Aged Care on 1800 200 422
• Visit https://www.myagedcare.gov.au and search for “hardship provisions”
• Or speak with your provider for help with the application process.

Yes. Belong at Home services are subsidised under the State and Federal Governments through My Aged Care programs, including the Commonwealth Home Support Program (CHSP) and the Support at Home program (SaH).

If you are approved for government‑funded services, the government pays part of the cost of your care. Most clients are asked to make a contribution towards the cost of services, based on the type of support you receive and your individual circumstances.

Any fees or contributions will be discussed with you before services begin, so you understand what is covered and what you may need to pay.

Belong at Home can only deliver the services you have been approved to receive through My Aged Care.