FAQs: Fees & Pricing

If you’ve been assessed by My Aged Care and approved for aged care services, the Australian Government will subsidise most of the cost. What you pay depends on:

• Your level of support – based on your My Aged Care assessment.
• Your income – for Support at Home, Centrelink will complete an income assessment to determine any contribution.

In most cases, the government covers the majority of the cost, and you’ll pay a contribution towards your services.

If paying your contribution causes financial difficulty, you can apply for a hardship provision. This allows for a reduction or waiver of fees in special circumstances, ensuring you can still access the care you need.

To apply for hardship assistance:

• Call My Aged Care on 1800 200 422
• Visit https://www.myagedcare.gov.au and search for “hardship provisions”
• Or speak with your provider for help with the application process.

All Belong at Home services are subsidised under the State and Federal Governments. All clients are expected to pay a part contribution towards the costs for services received. These fees are set by State and Federal Governments to ensure that all costs are affordable and all service users are able to access services.